Listar por autor "Zapata Cerna, Álvaro Javier"
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Enhancement of on-time delivery of orders by Lean Service and planning tools in a commercial company in the mining sector
Zapata Cerna, Álvaro Javier; Guzmán Carrillo, Luis Alexander; Quiroz Flores, Juan Carlos (IEEE, 2023)Acceso restringidoThe importance of service level in companies is increasingly vital, whether post or pre-sales, the level should always aim to satisfy the customer. To maintain a good level of service it is necessary that, in each sector, ...